FAQ

Frequently Asked Questions

Where is your shop located?
Where is your jewelry made?
Can you create a custom piece of jewelry for me?
How long does custom work take?
Do you ship to my country?
When will my order ship?
How is my order shipped?
How much is shipping?
How long does shipping take?
What if I don’t like my item?
How do I know my ring/ bracelet size?
What if my ring or bracelet doesn’t fit?
How do I return/ exchange an item?
How long does it take to receive a refund?

.

Where is your shop located?

 

We do not have a retail store or showroom, instead, our product line is available for purchase online in our shop or via Etsy. You can occasionally find us at local vendor events, a list of upcoming events can be found here.

back to top

Where is your jewelry made?

 

All of our jewelry is assembled in our workshop in St. Croix, US Virgin Islands. We work with a casting company in Florida to reproduce some of our signature designs in larger quantities.

back to top

Can you create a custom piece of jewelry for me?

 

We accept requests for custom work up through December 1. Due to the higher volume of orders in December, we cannot accept any requests for custom work at that time. Email us with the details of your custom request at: info@fantaseajewelry.com

back to top

How long does custom work take?

 

Custom work times vary depending on the details of the piece and the method we use to create it. On average, a custom order will take at least 3-4 weeks. Simple customizations such as a request for an item with a different gemstone or in a different size can usually be done quickly and may ship in 1-2 weeks. If parts need to be ordered for your custom design it may take longer, but custom jobs rarely take longer than 6 weeks.

back to top

Do you ship to my country?

 

The non US countries we currently ship to are: Australia, South America, France, Italy, Republic of Ireland, Sweden, Switzerland and the United Kingdom (UK). If your country isn’t listed here, please contact us and we will look into shipping options to your area.

back to top

When will my order ship?

 

Items purchased on our website ship within 2-4 days. Most pendants, necklaces and earrings are available for immediate shipment. Items such as rings or bracelets which are made to order in your size will ship in 3-4 days. Please contact us if you need an item delivered by a specific date, we are always happy to accommodate rush orders if possible.

back to top

How is my order shipped?

Orders shipped within the US (including US territories) are shipped via US Postal Service Priority Mail with insurance. Upgrades to 1-2 day Priority Mail Express is available, but rings and bracelets made to order in a specific size may require manufacturing/ processing time. We are happy to expedite orders for you if possible, please contact us prior to ordering if you need your order by a certain date.

Orders shipping outside the US are shipped via US Postal Service International Priority Mail, which only insures items up to $200. Please contact us for shipping options on items over $200.

back to top

How much is shipping?

 

We ship all orders to the USVI at no charge. Shipping is free for St. Croix, St. Thomas and St. John.

US shipping costs are calculated by item, depending on value, as every order is shipped with postal insurance.

Shipping rates to the US:

$75 and under $8
$76-$199 $12
$200-$499 $15
$500-$700 $18

International Priority Mail shipping is $35 for shipments valued at $200 or less.

back to top

How long does shipping take?

 

In the US, once your order is shipped, you should receive it in 3-5 days. Your tracking number will be emailed to you once your order has shipped so that you can track your parcel.

International shipments take an average of 10-21 days for delivery, but this can be longer if items are held in customs. We are not responsible for customs delays nor any taxes or customs duties that may be incurred.

back to top

What if I don’t like my item?

 

We have a full satisfaction guarantee on all jewelry stock items. If you are not happy with your purchase for any reason, you may return it to us for a full refund of the purchase price. Shipping charges (either way) are not refunded. Certain customized items that are made specifically for you cannot be returned for a refund.

back to top

How do I know my ring/ bracelet size?

 

Ring sizing – You can contact us prior to ordering a ring and we will send a plastic finger sizer at no charge.

Bracelet sizing – Taking a tape measure, please measure your wrist to determine your wrist size. If you prefer your bracelet to be more snug we recommend 1/4″ larger than your actual wrist measurement and if you prefer a bit more room, 1/2″ larger. These island style bangles are made in an oval shape, the shape of your wrist, and are styled so that the design remains visible on top of your wrist – no flipping around.

back to top

What if my ring or bracelet doesn’t fit?

 

We are happy to size a ring or bracelet or exchange it for another size in the event a piece you ordered doesn’t fit. Return postage is not provided in the event an items needs resizing, but the sizing or exchange is done at no charge.

back to top

How do I return/ exchange an item?

 

Please contact us within 14 days of the receipt of your item if you need to return or exchange it. All returns and exchanges must be mailed back to us with insurance, we are not responsible for lost packages.

back to top

How long does it take to receive a refund?

 

As soon as we receive a returned item we will contact you to let you know we got it. All refunds will be processed within 2-3 days of receipt.

back to top